HERE TO MAKE THINGS CLEAR

Questions are part of the journey.

Find thoughtful answers about the assessment, products, orders, and getting support.

A LITTLE MORE CLARITY

How can we help?

Search for a topic or choose a section to find the answer you need.

Getting started

What is the hair assessment?

It is a guided way to reflect on your hair, scalp, and everyday routine. Your answers help show a suggested starting point and relevant information on this site.

Does the assessment diagnose a hair or health condition?

No. The assessment is for general wellness information only. It cannot identify the cause of a change or replace advice from a qualified healthcare professional.

Do I need an account to take the assessment?

No account is needed to take the assessment. Your answers are kept in your current browsing session to display your result.

Products & routine

How do I choose a product or routine?

Explore the product details and choose what suits your preferences. The assessment may suggest a product based on your responses, but that suggestion is optional and is not medical advice.

Can I use a product with the routine I already have?

Check the product label, ingredients, and directions before use. If you have sensitivities, a scalp condition, or questions about combining products, ask a qualified healthcare professional.

What should I do if a product causes irritation?

Stop using a product that causes irritation and seek guidance from a qualified healthcare professional if the irritation persists or concerns you.

Will a product guarantee a particular result?

No specific result or timeline can be promised. Hair and scalp experiences differ, and product information should not be treated as a guarantee or treatment plan.

Orders & delivery

How can I see my order?

Sign in and visit My Orders to review orders saved to your account. The order page shows the information currently available for each order.

When is an order confirmed?

An order is confirmed after Razorpay reports a captured payment and this website verifies it. A saved checkout alone is not confirmation.

How can I ask about delivery or an order?

Contact our support team on WhatsApp using the link on this page and include your order details if you have them.

Account & support

Can I shop without creating an account?

You can browse products and take the assessment without an account. Signing in is required to save an order request and view your order history.

How can I contact the team?

Use the WhatsApp support link in the page header or the contact button below to reach the support channel.

Where can I learn about Traya’s approach?

Visit the About Us page for a short introduction to the story and principles behind this hair-care experience.

STILL HAVE A QUESTION?

We’re here to help you find your next step.

Reach out to our support team for help with this site, a product, or an order.

Chat with our team