Money-back guarantee
Official policy last updated September 25, 2025
The official Traya guarantee describes a refund request for eligible customers who do not see a qualifying result during the eligibility period assigned to their personalized plan. The period can vary by health profile; it is not the same for every customer.
Qualifying progress may include a change in regrowth, hair volume, shedding, or dandruff, depending on the starting hair-fall stage.
Meeting the listed requirements does not guarantee a refund. The official team reviews each request and makes the final decision. Check the current official terms and exclusions before applying.
Who may be eligible?
The official policy lists requirements including:
- The complete recommended kit must have been purchased through Traya’s official website or app.
- The required number of kits must be used within the time frame set out in the customer’s plan.
- Three to four clear scalp photos, taken at different points during the routine, must be provided. Photos should show the scalp without shaving.
- Customers must complete at least three conversations with a Traya Hair Coach during the plan.
- The request must be made within 30 days of purchasing the final kit specified in the plan.
Some pre-existing or other health conditions may affect eligibility. The applicable exclusions are maintained in the official policy and should be checked before submitting a request.
How to submit a request
Contact Traya with your latest order number using either official support channel:
- Email trayahair40@gmail.com.
- In the Traya app, open your profile and submit a Money Back Guarantee ticket through Help & Support.
What happens after applying?
- The team checks the request against the eligibility requirements.
- If it qualifies for review, an independent team of experts assesses the case.
- The review includes a conversation with the assigned experts, who make the final decision.
The guarantee applies to progress during the plan’s stated eligibility period only. It does not cover results or changes after that period ends.
Read the current official terms
This page is an independently worded summary and may not include every condition or exclusion. For the authoritative, current policy, visit Traya’s official Money Back Guarantee page .
This separate storefront does not sell official Traya kits or accept money-back guarantee applications. Payments made here are not covered by the official Traya guarantee.