Privacy Policy
Information reviewed October 28, 2026
This page explains what information this hair-care storefront handles and how the currently implemented features use it. It is an informational notice for this website; it is not legal advice or a replacement for the privacy terms of Traya’s official website or any external service.
The site owner should review this notice against the production configuration, service providers, and applicable requirements before collecting information from customers.
1. Privacy Policy Applicability
This notice applies when you browse this storefront, submit the hair assessment, create an account, use a shopping cart, save an order, or pay through Razorpay when available. External services, including Razorpay, have their own privacy practices and may process information as part of their service.
2. Information collected
The information depends on the feature you use:
- Hair assessment: name, mobile number, age, gender, and your selected answers about hair, scalp, and everyday routines. These answers are used to display the result in your session.
- Cart: product choices and quantities needed to keep your cart available while you browse.
- Account: name, email address, and password when you register. Passwords are stored as password hashes, not readable passwords.
- Order: name, email, phone number, delivery address, optional notes, products, totals, and payment status submitted or generated at checkout.
- Technical information: session and security cookies required for session-based features. Remote font, image, and payment providers may receive technical request information when your browser loads their services.
3. How information is used
Assessment answers are used to produce and display your on-screen result. Cart details support shopping features. Account and order details support sign-in and display your order history. If Razorpay is enabled, checkout sends payment information needed to process and verify payment to Razorpay.
The assessment form on this website does not currently initiate calls, SMS, or WhatsApp messages. Order status reflects whether payment has been captured and verified.
4. Storage and retention
Assessment answers and cart details are held in a server session. The session’s storage and lifetime depend on the site’s server configuration. The checkout flow does not copy assessment answers into the saved order record.
Account and submitted order information, including payment references and status when applicable, is stored in the application database to support account and order-history features. This website does not currently publish a separate retention schedule or provide self-service deletion controls.
5. Links and disclosure to external services
This website links to WhatsApp support and loads some fonts and images from external providers. Following an external link or loading a remote asset may provide that provider with technical information such as your IP address and browser details. The provider’s own privacy terms apply to its services.
When enabled, payment is handled through the Razorpay checkout service. Do not share card PINs, passwords, or one-time passcodes with anyone.
6. Account and session choices
You may choose not to submit the assessment or create an account. Clearing browser site data or ending the session may remove your cart or assessment result. To ask about account or order-request information, contact support and include enough detail for the request to be reviewed. Do not send passwords, card details, or one-time passcodes.
7. Changes to this Privacy Policy
This notice may be updated when website features or service providers change. Please review this page again after an update. The date at the top indicates when this information was last reviewed.
8. Contact us
For questions about this notice or information associated with an account or order request, contact the support team using the link below. The link opens an external service.