Return, Refund and Cancellation Policy
Information reviewed October 28, 2026
This site may accept payment through Razorpay when configured. Check your order page for the recorded payment status; a saved checkout alone is not confirmation. This separate storefront does not place an official Traya store order or guarantee dispatch. If you have an order from Traya’s official store, the official policy linked below applies to that purchase.
1. Refund Policy
The official Traya policy describes refund requests made within seven days of delivery for certain issues, including an incorrect or missing item, transit damage, or an expired product. It also describes how a request may be considered where a product causes a reaction.
It may also allow a return of sealed, unused products when the request is made within the stated period. Eligibility and decisions depend on the complete terms and review by the official support team.
Read the full official Return, Refund and Cancellation Policy for current conditions and exclusions.
2. How to request a refund
Contact the official customer-care team with your order number, the reason for the request, the product involved, and any photos that help show the issue. Submit the request promptly after delivery so it can be checked against the current policy.
For official Traya purchases, the published support options include:
Promotional offers or complimentary items may have additional return conditions. Confirm the applicable terms with support before sending anything back.
3. How is a return processed?
After a request is reviewed, support will explain whether it can proceed and provide any collection instructions. A returned item may be checked for its condition, seal, and packaging before an approved refund is initiated.
For an approved refund, the payment method and the official policy determine the next steps. The official policy currently gives estimates of 5–7 working days for card or net-banking refunds and up to three weeks for some cash-on-delivery refunds. These are estimates and may vary; check the linked policy for the current process.
4. Cancellation of orders
For an order placed through the official Traya store, contact support as soon as possible with the order number. A cancellation may not be possible once dispatch has started. If delivery is already being attempted, follow the instructions provided by official support.
Orders created through this website are confirmed only after payment is captured and verified. This site does not currently have a self-service cancellation, return, or refund workflow.
5. Processing of refund
Refund timing depends on the review outcome, the original payment method, and the relevant payment provider. Cash-on-delivery refunds may require additional bank details through the official refund process. Never send card PINs, passwords, or one-time passcodes to request a refund.
Which policy applies?
This page summarizes information for this website and is not a substitute for official terms. For purchases from Traya’s official store, refer to the current official policy. A payment on this separate storefront is not covered by the official store’s return policy.